(CN-International Marketing Division)
For a number of years, CN has devoted significant resources in developing processes that will assist our Customers moving traffic into and out of the United States. CN has invested
heavily in technology and involved a large number of people assets to develop new tools that will promote the smooth movement of International Container Business between Canada and the U.S..
In addition, CN has
worked very closely with U.S. Customs to foster a partnership that will assist in the movement of Transborder traffic with minimum delay. It has been recognized by Customs that CN makes every attempt to comply with all
Transborder requirements. To accomplish this however, CN has had to do a number of things, which includes screening of all destined U.S. Cargo prior to rail loading.
This process is not failsafe however, and when
loading issues are discovered this generally means the setting out of suspect traffic, which means delays to other Customers business, impacts overall train service, and ultimately impacts financially everyone involved
in the Logistics chain.
A number of processes have been developed with the Steamship Lines and Ocean Terminals to identify problems in advance, and while better, is far from perfect. There is still a significant
number of containers being loaded that should not be, and most of this can be traced to breakdowns in agreed to processes. As well, there has not been consistency in the approach in different parts of the country.
A standard approach is required, which will allow consistency between our Billing Group, our customers, and all ocean terminals we jointly work with. |
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