Over the years, Federated has developed a reputation for international trade services of the very
highest standard. The key element of our success has been our flexibility and general ability to respond to our customers' requirements, expectations and needs in an ever-changing
global market place. This will always be our primary organizational goal. In order to maintain these service levels
and improve the internal organization, the company has a commitment to maintain a Quality Management System to the latest ISO 9001-2000 Standards.
In developing a quality management
system to meet the new ISO 9001-2000 standard, we have created or modified our business practices to develop, document, implement, monitor and improve each process. Together, these processes form
a completely integrated system designed to ensure customer satisfaction at all stages.Given today's environment of increased Customs compliance, border security and ever more
stringent enforcement of various regulatory requirements through programs such as AMPS (Administrative Monetary Penalty System), it is more important than ever before to know that your broker is
doing their utmost to ensure that your import and export shipments are being handled accurately. The ISO 9001-2000 standard enables us to to work work more efficiently and
effectively on your behalf, thereby minimizing the risk of exposure to border delays, penalties and re-assessments. |
